We are here for you – around the clock
We consider it essential to be able to communicate with our customers. That's why you can contact us 24/7 and be sure to get a response within 12 hours.
The only thing we think is more important than customer service is getting the best self-purchased gear into the hands of our users.
To make it easier for you, we have collected the answers to the 10 most frequently asked questions here:
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What size suits me?
See our page for sizes here: Size guide
I can't find my size?
If your size is not listed on the website, please contact us here: (Kontakt@selvindkoebt.dk) – we can give you an estimate of when it will be in stock.
How do I wash my self-purchased pants?
Watch our video guide to washing utensils here: Videos
Can I use your products in the service?
Yes, the vast majority of our products can be used in TJ without the risk of a verbal slap from your platoon leader.
Look for the label "Approved for TJ cf. UBH" in the product description.
Or find all UBH-approved products here: The UBH says
You don't sell the product I want to buy?
If we do not have a product you want to purchase, you can contact our Search & Find department: (Kontakt@selvindkoebt.dk)
Send us the product name, description and possibly a picture – and we will get back to you with purchasing options.
My package hasn't been delivered?
We would like to help, but if your package has not been delivered, you must contact the shipping company and apply for compensation.
We always document shipments with:
Receipt of shipment
Product value
This provides you with the best possible protection against lost packages.
What is your return policy?
Read our return policy here: Return Policy
When can I expect to receive my package?
From order to shipment: we expect a maximum of 36 hours
Average delivery time:
To most barracks in Denmark (except Bornholm) = approx. 2 days
The final delivery depends on the shipping company.
What is the delivery time for backordered products?
Delivery times vary. All delivery times are listed on the individual products. If you are in doubt about the delivery time, contact us here: (Kontakt@selvindkoebt.dk) with the product name, and we will give you an estimate.
Do you have discount codes for service members/veterans?
We do not have a separate discount for service members/veterans. Our goal is to deliver quality gear at the lowest prices on the market, so that Danish soldiers do not have to pay more than necessary.